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Home Energy and Environment

Intelligent Octopus & Ohme FAQs

May 31, 2023
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Register your interest for a smart meter here.

Once you’ve registered your interest, our team will be in contact when we have an appointment in your area.

Please note: though they’re generally suitable for most properties, in some instances we might not be able to install smart meters (e.g. in some really rural areas with poor signal, or in some properties with a communal meter cupboard). Very occasionally, we are unable to install a smart meter for reasons outside of our control. To name one example, if you live near a Royal Air Force Base, we may not be able to install a smart meter because they can interfere with their communications. To be clear, situations like this are pretty rare! If we can’t fit a smart meter for you, we’ll be in touch to let you know, and you’ll be free to switch away from us at any time.

Just so you know, if you have a SMETS1 meter, it doesn’t need to be upgraded to SMETS2. Both are great pieces of tech, the key difference between SMETS1 and SMETS2 is that SMETS2 have the inbuilt functionality to let you change supplier without losing their ‘smart’ ability. We are expecting SMETS1 meters to be upgraded remotely (with no engineer visit required) with this functionality later this year.

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