This Winter, we’ve been making an attempt one thing a little bit totally different to assist as many individuals as attainable. We’ve despatched pleasant, educated Vitality Helpers door to door throughout the nation to share power saving recommendation, reply questions, run power effectivity checks and signpost folks to assist schemes and different methods to save lots of on payments.
So, how’s it been going?
We have visited hundreds of shoppers, significantly focusing on households which might be struggling essentially the most within the power disaster.
Based mostly on suggestions collected post-visit, 90% of shoppers had a superb expertise, and greater than two thirds mentioned they felt extra in charge of their power after their Vitality Helper go to.
What do our Vitality Helpers actually do?
Take a look at this digital go to with Max the Vitality Helper.
I discovered your power adviser Connor to be extraordinarily useful and articulate. I’m assured that the recommendation that I used to be given will assist cut back my power invoice.
Carrie visited my space the opposite week and I’ve to say that she was essentially the most pretty particular person I’ve ever come throughout. So pleasant, chatty and an all spherical fabulous particular person. She clearly is aware of her stuff and is an absolute credit score to the organisation.
I discovered the go to from Matt very useful. He was very skilled. Checked that I used to be being charged appropriately and defined my payments to me, which I didn’t perceive.
Pleasant, answered questions clearly, supplied actionable sensible recommendation.
The caller, John, was well mannered, pleasant and really informative. The thermal digital camera imaging did get me serious about draught excluders and new door and window seals. I respect that John’s go to was about serving to and guiding people who find themselves at the moment combating their power payments and that’s laudable.
Ismail visited 27/11. We mentioned all points of power and I discovered it most useful. The go to underlined the distinction between Octopus and different suppliers and left me feeling actually happy with our alternative. Sustain the great work.
He confirmed me with the temperature digital camera areas the place the chilly was moving into our residence and visually how having the curtain closed stored the warmth in with the digital camera.
I might firstly wish to say thanks to Octopus Vitality for taking the time to ship out a consultant to supply energy-saving recommendation throughout a power and cost-of-living disaster. I spoke with Maleka, an especially educated, courteous and vibrant energy-expert. She supplied energy-saving recommendation tailor-made to my present wants.
I’m now way more educated on the power trade and energy-saving practices, and its thrilling!
We have many extra folks to go to over the approaching months – we’d even be on a avenue close to you!